Our Policy

Learn about our privacy policy, terms of service, and company policies

Our Policy - Syper-Drakon: #1 Online Tablet Store & Pharmacy

Welcome to Syper-Drakon. We are committed to providing you with exceptional service, high-quality pharmaceutical products, and the utmost respect for your privacy and security. This comprehensive policy outlines the terms governing your use of our website, how we handle your personal information, and the procedures for transactions on our platform.

Privacy Policy

At Syper-Drakon, the security and confidentiality of your personal health information (PHI) and general data are our highest priority. We adhere strictly to global best practices for data protection.

Information We Collect

We collect the minimum necessary information required to process your orders, provide customer support, and comply with regulatory requirements:

  • Personal Identification Information (PII): Name, physical address, email address, and phone number.
  • Transactional Data: Order history, payment details (though sensitive payment data is processed securely via authorized third-party gateways and not stored directly on our servers).
  • Health Information (If Applicable): Information provided voluntarily during consultation requests or for prescription verification, handled with extreme confidentiality.

How We Use Your Information

Your data is used solely for the following purposes:

  • Processing and fulfilling your orders.
  • Communicating order updates, shipping notifications, and essential service announcements.
  • Improving our website functionality and product offerings.
  • Complying with legal and regulatory obligations related to pharmaceutical sales.

Data Sharing and Disclosure

Syper-Drakon does not sell, rent, or trade your personal information to third parties for marketing purposes. Information may be shared only in specific, necessary circumstances:

  • With authorized shipping carriers to facilitate delivery.
  • With payment processors to verify transactions.
  • When legally required by a valid subpoena or court order.

Data Security

We employ industry-leading encryption (SSL/TLS) to protect data transmitted between your browser and our servers. Access to stored customer data is strictly limited to authorized personnel.

Terms of Use

By accessing or using the Syper-Drakon website, you agree to be bound by these Terms of Use. Please review them carefully.

Eligibility and Legal Compliance

You must be of legal age in your jurisdiction to purchase prescription medications. You confirm that all information provided during the ordering process is accurate and truthful. By placing an order for prescription medication, you affirm that you have a valid prescription from a licensed healthcare provider, where required by law.

Intellectual Property

All content on this site, including text, graphics, logos, and software, is the property of Syper-Drakon or its content suppliers and is protected by international copyright and intellectual property laws.

Limitation of Liability

Syper-Drakon provides information for educational purposes and acts as a distributor of pharmaceutical products. We are not a substitute for professional medical advice, diagnosis, or treatment. We assume no liability for any adverse reactions or misuse of the medications purchased through our platform.

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the United States (US), without regard to its conflict of law provisions.

Return and Refund Policy

Due to the nature of the products we distribute (medications and health-related items), strict regulations govern returns. Our policy is designed to ensure patient safety and regulatory compliance.

Non-Returnable Items

For safety reasons, the following items are generally **non-returnable and non-refundable**:

  • All prescription medications once dispensed.
  • Over-the-counter (OTC) medications, supplements, or health products once the seal has been broken or opened.
  • Products that are temperature-sensitive and have been subject to improper storage conditions.

Exceptions for Returns

A return or refund may be considered only under the following strict conditions:

  1. Damaged in Transit: If the product arrives visibly damaged, you must notify us within 48 hours of delivery, providing photographic evidence.
  2. Incorrect Shipment: If you received an item that was not what you ordered, please contact us immediately for a replacement or refund.
  3. Product Recall: In the event of a manufacturer recall affecting your purchased batch.

Any approved return must be initiated within 7 days of receipt and the product must be unused and in its original, unopened packaging (unless damaged in transit). Customers are responsible for return shipping costs unless the return is due to our error.

Shipping and Payment Policy

Payment Methods

We accept major credit cards. All transactions are processed in US Dollars ($).

Please note: Payment information is never stored on our primary servers; it is handled securely through PCI-compliant third-party payment gateways.

Shipping Information

Syper-Drakon ships exclusively within the United States (US).

  • Processing Time: Orders are typically processed within 1-2 business days, pending prescription verification if applicable.
  • Shipping Carriers: We utilize reputable national carriers to ensure timely and secure delivery.
  • Shipping Costs: Shipping costs are calculated at checkout based on the destination, weight, and selected shipping speed. Free shipping may be offered for orders exceeding a specified threshold.
  • Tracking: A tracking number will be provided via email once your order has shipped.

Delivery Responsibility

While we ensure careful packaging and prompt handover to the carrier, Syper-Drakon is not responsible for delays caused by the shipping carrier, customs inspection, or incorrect delivery addresses provided by the customer.

Data Security and Compliance

We utilize robust security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Encryption Technology

Our entire website utilizes HTTPS protocol secured by high-grade SSL encryption to ensure that all data transferred between your device and our servers remains private.

Compliance Standards

While operating primarily as an online retailer based in the US, we strive to align our data handling practices with established international standards for safeguarding sensitive customer information, ensuring a trustworthy purchasing environment.

Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You may adjust your browser settings to decline cookies, though this may impact the functionality of our site.

Contact Information

If you have any questions regarding this policy, your order, or require assistance, please contact our dedicated support team:

We value your trust and look forward to serving you.

Last Updated: October 2023